Renogy Tech Privacy Policy

**Last modified: October 28, 2024**

Renogy ("we," "our") operates the Renogy Tech mobile application (hereinafter referred to as "the Service"). This page informs you about our policies regarding the collection, use, and disclosure of personal data when you use our Service, as well as your choices related to that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used herein have the same meanings as in our Terms and Conditions, which can be found at https://www.renogy.com.

### Definitions

• - **Service**: The Renogy Tech mobile application operated by Renogy.
• - **Cookies**: Small files stored on your device (computer or mobile device).

#### Tracking Cookies Data

We use cookies and similar tracking technologies to monitor activities on our Service and store certain information. Cookies are small files that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. We also use other tracking technologies, such as beacons, tags, and scripts, to collect and track information to improve and analyze our Service.

You can instruct your device to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of cookies we use:

• - **Session Cookies**: We use session cookies to operate our Service.
• - **Preference Cookies**: We use preference cookies to remember your preferences and various settings.
• - **Security Cookies**: We use security cookies for security purposes.

### Data Usage

Renogy Tech uses the data collected for various purposes:

• - To provide and maintain our Service
• - To provide customer support
• - To detect, prevent and address technical issues

### Data Disclosure

#### Legal Requirements

Renogy may disclose your personal data in the good faith belief that such action is necessary to:

• - Comply with a legal obligation
• - Protect and defend the rights or property of Renogy
• - Prevent or investigate possible wrongdoing in connection with the Service
• - Protect the personal safety of users of the Service or the public
• - Prevent legal liability

As a European citizen, you have certain personal rights under the GDPR. You can refer to the guidelines in the GDPR guide or https://www.renogy.com/privacy-policy.
As a California resident, you have certain privacy rights under the CCPA. You can refer to the rights outlined at https://www.renogy.com/privacy-policy.

### Data Security

We value the security of your data, but remember that no method of transmission over the Internetor electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

### Service Providers

We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform related services, or assist us in analyzing howour Service is used. These third parties only have access to your personal data to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

### Payments

We may offer paid products and/or services within the Service. In such cases, we use third-party services for payment processing (e.g., payment processors). We do not store or collect yourpayment card details. This information is directly provided to our third-party payment processors, whose use of your personal information is governed by their privacy policy. These payment processors comply with PCI-DSS standards, which are managed by brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure processing of payment information.

The payment processors we work with may include:

• - **PayPal / Braintree**
  Their privacy policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full
• - **Authorize.net**
  Their privacy policy can be viewed at https://www.authorize.net/company/privacy/
• - **Elavon**
  Their privacy policy can be viewed at https://www.elavon.com/privacy-pledge.html
• - **Stripe**
  Their privacy policy can be viewed at https://stripe.com/privacy-center/legal

### Links to Other Websites

Our Service may contain links to other websites not operated by us. If you click on a third-party link, you will be directed to that third party's site.We strongly encourage you to review the privacy policy of every site you visit.

We have no control over the content, privacy policies, or practices of any third-party sites or services.

### Children's Privacy

Our Service is not intended for anyone under the age of 18 ("Children"). We do not knowingly collect personal identifiable information from anyone under 18. If you are a parent or guardian and you areaware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verifying parental consent, we will take steps to remove that information from our servers.

### Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will also inform you via email and/or a prominent notice on our Service before the change becomes effective, and we will update the "effective date" or "last modified date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

### Content Regulation

The following content is prohibited from being published or disseminated:

• - Damaging national honor and interests;
• - Inciting ethnic hatred and discrimination, undermining national unity;
• - Undermining national religious policies, promoting cults and feudal superstitions;
• - Spreading rumors, disrupting social order, undermining social stability;
• - Disseminating obscene, pornographic, gambling, violent, murderous, terrorist, or inciting criminal content;
• - Infringing on the legitimate rights and interests of minors or harming their physical and mental health;
• - Secretly filming or recording without permission, infringing on others' legitimate rights;
• - Including content that is terrorist, violent, bloody, or highly dangerous, harming the health of performers and others;
• - Using violence to intimidate or threaten others, conducting online doxxing, insulting or defaming others, infringing on others' legitimate rights and interests, such as privacy, reputation, portrait rights, intellectual property, trade secrets, etc.;
• - Including any sexual or sexually suggestive information; containing abusive, threatening, or intimidating content; containing harassment, spam, malicious information, or fraudulent information;
• - Spreading commercial advertisements or similar commercial solicitation information, excessive marketing information, and spam;
• - Commenting in languages other than those allowed on this website.

### Contact Us

If you have any questions about this Privacy Policy, please contact us at renogy.com/contact-us.